SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch is very nice consistent with the description. One kupiłam from this store exactly a year ago and exercises the super the same as this. Recommend. Shipping and delivery area Polish very fast.
Thank You very much! Watch is beautiful!!! And special Thanks for small gift!
thanks! I ordered about 2 weeks ago and it's already arrived. Quality is as described. Will order again.
Im frm Malaysia, take 3 weeks to recived it... It looks so great.. I love it
Great! Very good! It's a gift so I can't set up yet, hope everything goes well!
самая быстрая доставка 10 дней Ставропольский край. часы классные
Excellent store! fast shipping, great quality. Will order again :)
I downloaded my wife, came pretty fast. The quality is excellent look on the hand very salidom.
Good product fully satisfied
no hebrew
Beautiful design. Convenient app. Fun features. 1 large digital clock would practically been are, time condition very small. How do I put kilometer instead of miles?
Great as usual
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Quick delivery. 10 working days to Uk
Amazing product and Great pricing
Pas assez de choix en fond d'écran
perfectly made, no reason to worry
I'll see how they work. Went very long for a little more than a month.
Recommend!!
thanks a bunch!
top . superior quality and service!
J’ai attendu quelques jours pour mon avis. Bien emballée, protège écran, pti cadeau! Dans l’ensemble, elle fait le job. Pour le prix, elle est bien. La taille est très bien pour un poignet fin, et le bracelet design est très sympa! Le chargeur est top, car la montre est bien calée dedans. Elle tient bien la charge (3j/n d’utilisation et il reste 70% de batterie environs: pas fait de séance de sport, juste montre/podomètre/sommeil/notifications). Reste connectée au bluetooth, donc top. Bracelet très pratique, bien aimanté, il est génial! Maintenant les fonctions sont un peu limitées, 3 design de fond écran, l’appli sur téléphone devrait être améliorée. Mais fait le nécéssaire! Bien! Elle me plaît.
Arrived fast! Very beautiful, my wife loves it! Thank you store!
Very beautiful watch. It can only recommend
Actually that's a good price for . Bought without hesitation
the quality of is astounding
As usual perfect and with a gift
love this item, everything as described, thx
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
was packed very well. very cool... came fast. recommend.
très joli, livraison rapide
Wery beautiful watch. I have not yet tryed how it works..
Most likely the cheapest price for is awailable in the store. Just as wanted!
all looks ok will try it out and leave further feedback
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
with a reasonable price. thanks!
Fast delivery, product consistent with the description :) very good quality. Recommend!
its very beautiful.
Brand new ! happy with the purchase
As in the publication
fabulous product quality
product excellent. quality is good. Thank you very much store, recommend.
It's already another purchase from this store. This time watch as gifts for mom. All according to the description. Delivery OK. 2 weeks. Recommend salesman
Truly amazing quality of !
Perfect. Shipping has been fast and well packed. The clock works perfectly. The instructions are tiny, you need magnifying glass to read them practically
on sale is something! i'm happy i managed to make such an awesome deal
Very fast, in 10 days I arrive in Spain. It works well on the first day. A little difficult to discover the correct operation as I have never used smartwatch. Quite a few utilities, very complete and not too heavy or too big. Recommended. Let's hope it stays that way.
Very nice!
Shipment was delayed due to Covid-19. Just open the box not turn on the watch yet
envio de otro color