SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well, only does not measure the pressure, and until I understand how to do, to give the pedometer every day zero. It goes with an increasing result.
Super product
I'm happy with the order. This is the first time-clock I use. The interface is intuitive, with the smartphone synchronizes, installed the application. With Bluetooth on, the watch shows incoming calls (with the contact name) and messages (if short-then the whole text) .. The charger is convenient, you do not need to disassemble the watch to charge them))) the accuracy of measuring parameters is a little lame, but I'm up to a second and a meter and not necessarily, she took for jogging in the morning, to at least know a kilometer and calories spent. And now the delighted excuses about the appearance! The design is sooooo stylish, on an elegant female hand is perfect. The color of the watch case is Rose Gold, the strap is pollen pink, not bright. You can buy a replaceable strap by the hour. The result: the order is happy with how it will work-will show time.
Good quality of , fast delivery.
I bought it on September 9-10 and it arrived in my country on the 17th of the same month. Arrived at my home today October 13th, because the product was left at the plant by label review. He arrived in good condition. The store sent a gift, thank you very much!
Very good! Excellent, I was surprised at the quality, very easy to use, the app I downloaded it very fast and it works perfect
Thanks for the free shipping! Overall quality of is also nice
Watch beautiful. Shipment in two weeks dotarła to me. I have only small problem with applique Fundo. Do you have any way to it to sleep monitor acted?
the goods have arrived. All right. Delivered in 28 days. Thank you and I RECOMMEND. M.
Išbandžiau viskas veikia , atsiuntė greit IR pridėjo dovanėlę
Everything works. The clock is synchronized through an application that is downloaded through the SHK on the back of the box. Thank you store.
Thank you so much I am leaving a feedback on 5 star
Very good watch, everything works, without damage, I advise, thank you
I recommend to the store immediate delivery and as it is in the photo, I recommend it 100%
The seller offers the best value for money, thanks!
The parcel received the watch very beautiful. I recommend a very good store even took care that the parcel is not lost and sent to new mail. For which Thank you very much. How to check in the robot I will write
Smartwatche are beautiful. Very well packed. Przyjechały in perfect condition. Have reached in two weeks. Highly recommend this store.
is perfect! I luv it!
Mega Great pozytyw. Very fast shipping. Well protected for transport and nice free. .. Recommend
Man nepasisekė, nes mano telefonas neatpažįsta laikrodžio programėlės, todėl iš laikrodžio (ale smart) naudos tik tiek, kad rodo valandas :D ką daro ir paprasti laikrodžiai.
The watch is very beautiful, not rough, it looks neat on the hand. Delivery to Ukraine (Chernigov) is very fast, sent to new mail. While I like everything, I recommend the store and the store.
The description of the goods corresponds to the description of the store packaging of the navel package, information in English, came discharged. The parcel was sent the next day came with full tracking quickly, I recommend buying
Tal como na imagem. Muito bonito, excelente preço. Bateria dura apenas 2 dias.
Посылка прилетела за восемь дней. Часы пришли полностью разряженные. Зарядились за пару часов. Синхронизировались с телефоном без проблем. Зарядки едва хватило на три дня, правда, использовались активно- это мои первые смарт часы))) Давление, конечно, измерять на них не стоит, врут. Пульс, уровень кислорода, вроде, показывает более- менее верно. Шагомер проверить сложно. Очень бледный экран, на улице ничегошеньки не видно. Вот такие первые впечатления.
After a long time I finally received the product. Unfortunately I have already received the refund, but I would like to refund the store. The watch is very beautiful and is working well for now. But the clock doesn’t mark steps well, it marks more steps that I didn’t walk
Good as described, unfortunately the steps counter very inaccurate
have just received my order. thank you very much!
Excellent Product sent very fast
Super, Merci
product matches the description. thank you very much.
Good watch. More collections are pleasant put)
I really love it! He arrived in less than 1 month, I placed the order on 14 July and arrived on 1 August. It came very protected and nothing damaged, I don't turn it on yet but it looks very good quality and very nice! The color is exactly as I thought! Thank you very much to the store who also sent a small gift!
Спосибо продавцу, очень окуротная упаковка, всё работает, ещё от продавца симпатичный брелочек подарок, рекомендую)))
Super! <3 Thank you very much :) (iPhone SE)
Beautiful, the money it is a great clock, if u want a good and cheap you communicate messages WhatsApp, Instagram, check your steps, heartbeat, km, calories, this is the ideal watch. And am shocked with the arrival time, only in 15 days he arrived, super helpful and screening super work, just missing I test how many days it can handle without charge.
Watch came quickly ordered was 17.10 and reached 30.10 for Paczkomatu. Very cute, see how will with decorative niem. A and small prezencik from store. Thank you
smartwatch wizualnie zrobił na mnie wrażenie,jest bardzo kobiecy i ładnie prezentuje sie na ręce.Działa jak należy -Polecam
Overall the is an excellent buy. Don't miss out!
Came very fast! Very nice and stylish watch. You need the free FunDo app to make it work and Bluetooth to sync to your phone. Just one button for all functions. Short taps to scroll the menu and a longer push to open the sub-options. English manual included.
The display of the screen is not visible in daylight
For now everything is great!
Watch arrived in 2 weeks, works, app download from store with appliques, simple to operate, manual after anglielsku and after the Chinese (so think). Pedometer little cheats, shows with a lot of steps in relation to reality, but for such money i mu is forgive, recommend;)
The watch cannot be started without the application installed on the phone. And the application demands exorbitant permissions (permission to make phone calls yourself, permission to send SMS, also the right to change the cellular network and full administrator rights to install programs from unknown sources). If at least one dangerous permit is missing, the application closes. Disabling the location in the phone, even temporarily, breaks the connection with the watch and you have to start the installation all from the beginning. So if you do not agree to the application you will not set the time, so why do you need a watch that does not show the correct time? The pedometer showed 7,500 steps while preparing dinner - impossible! The accuracy of the blood pressure monitor and the puloximeter is amazingly good. The appearance and quality of the product at a good level. Adequate price and quality. THX.
The watch is cool, charged, everything works, delivery for 2,5 weeks, I would like a brighter screen.
I'm in total shock! delivery mega fast. It came in almost two weeks, even less. The clock corresponds to the description. Very like, work. Seller recommend. And the goods too.
Product really beautiful, thank you very much)
I was contemplating where to buy online before I found this shop, and now no doubts are left
Nice one Bracelet. Thanks store
Delivery month. About watches: alerts from Viber and telegrams do not come. At an air temperature of 27 degrees, indicated on the smartphone all day showed 20. Messages 8 PCs hang like unread constantly, when getting new ones just replaced. On the street in sunny weather you will not see the brightness is terrible. The pedometer is not trusted yet, the pressure, I think there is no point in changing. Outcome: a beautiful accessory, looks stylish, so I just liked it. Does not perform all the declared functions. I think it corresponds to the price. Bought for 950 rubles. In general, my score is 3 out of 5. Outcome: does not perform all the declared functions.
no reasons to be disappointed. is awesome!