SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Edges in poor quality, bubble indicating that it does not support rain, it is not water splashing approval, as well as sweat does not serve to exercise
i am delighted. matches the photo in full
really impressed with the quality
It's coming in very nice. Very elegant. I hope to activate it and then I'll leave my review.
i really enjoy it. nice store. thank u
Product reasonable, size too small and with square shape screen and not all round the clock. Display!! App and basic applications, good! Only until now.
Exactly the nice description
Very nice
Thank you great quality
The clock arrived quite quickly. Check passed, shows everything almost right. With the iPhone ended without problems, through the application. Notifications come, the charge holds for a long time. A little only way to charge surprised, clothespin ..
Great quality + fast shipping and delivery time. I really satisfied.
All good so far
Loved
RELÓGIO super completo top...
I've always wondered here can I buy ! thanks to this store!
Good watches, the only not very like that only 1 touch button. All declared functions work properly, the sensor is clear
The clock came very quickly, did not expect in the light of current events, the packaging is excellent, everything is intact, they work well, errors in the measurement of pressure and pulse, but it's not professional equipment, they came charged, convenient and simple, I recommend the store
Good quality
noticed no flaws. it's perfect!
o monitoramento cardíaco é impreciso. monitoramento de corrida só mede tempo e não a distância. muito simples. não indicaria .
Arrived in 33 days calendar watch very beautiful loved sensational watch.
The color does not match but otherwise its okay
Manual is smaller, so the spotting and queue know code, insole is used to working way this difficulty
It is equal to what you see in the pictures, very fast delivery, in just two weeks until my house in New Lion.
At first glance all norms like, the only negative in the instructions that with them goes all at best in English, in Dr hieroglyphs fast delivery to Tomsk, a week is about!
Ótimos Smartwatch SENBONO sempre com ótimos produtos de alta qualidade, além de ser lindos... Super recomendo esse vendedor e o produto! Show
Excellent Product good packaging I recommend to store
Best online is a generous offer. the webstore is lovely!
was just going t buy online. thanks to the shop, i made it!
This watch costs 1000R., no more,... They play their part... Small square display measuring 2*2 cm, disguised as a dial... The initial price they had was 3800r, it's certainly a fool ..))
Good watches, perform all their functions
produto top
Very good product, as described by the store
Thanks store
وصلت الساعة في غضون شهرين تقريباً واشتغلت معي يمكن أقل من نص يوم وطفت
Thank you
In the Krasnoyarsk territory for 2 nideli.
reliable and fast shipping
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
Polecam
Super
Good, but the description expected more.
Exceptional!
Thank you! Received exactly as in the description.
Beautiful watch, as described, bought for my boyfriend and just thought it was a bit bigger. For those pairing as I had difficulty, activate the cell and enable the app GPS fit to allow the location. Arrived fast for thick bush. Well packed.
bom
Good watches
très belle montre juste un petit problème trop sensible . maintenant l'écran est bleu et impossible de l'utiliser même en charge ça change rien.la 1ere montre allumé et 2eme éteint
the image description is not accurate.
The clock came in 14 days. In general, not bad. Look good. Downloaded apps connect without problems. Came completely discharged. Recommend.