SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Как часы сойдут, Смарт отстой
with a reasonable price. thanks!
chegou em 15 dias, sem taxa
came in great condition and as picture, the shipping time was ok arrived as promised
Great quality product. I received the product in impeccable times well packaged, nothing was missing. So I bought it again and I also received this order. N do not hesitate serious store
muito satisfeito
Very good watch, product conforms to the description and order well arrived. Thank you
chegou muito rápido, está de parabéns
nice watch, and store is good
Good quality and fast delivery
Thanks for the work, everything came in good quality, I'll rate 5 stars.
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
ottimo prodotto ,istruzioni sono in inglese
Recomiendo el producto un poco complicado a la hora de instalar las cosas en el móvil porque la intrusiones está en inglés lo diono sería en español De resto genial es increíble recomiendo producto y el vendedor
product meet specificactions though it arrives late.
Clock came on time, quality is not satisfied, days of the week not all show Sunday no, customize bad, how to go next do not know check
super
Downloaded the app and not connect
Largely do not correspond to the description
It's very very nice
Watch Big very not what who pillowcase
The clock is pleasant, but with the phone the connection keeps badly and suffers. The day passed, and the counter of steps lay all day. It pleases that the clock is autonomous.
Delighted with this . Great quality and quick delivery.
Backlight not working
Beautiful watch loved will ask but certainly recommend the store
O vendedor é muito atencioso,e o relógio chegou antes do prazo.
:-)
There was a lot of dust on the protective sheet. Without it ★ 5
Great product!!
Maybe the store's photos don't appreciate how big it is.
On fotoluche than in life.
The watches are cool big as they exactly go to check and write later.
Fast delivery and the product just like the one mentioned
The clock is big, go, go for three weeks
The clock is beautiful, but it doesn't connect me to the tlf, and to return it. They send Me everything in English
часы интересные, но... запотевают, зараза. Remote camera - может инициировать фотографирование на телефоне из программы Sports+. Вердикт - дорогая игрушка. С Casio не сравнить, те лет 7 работают без проблем, только два раза штырьки менял. Батарейки родные, пашут.
Muito bonito o relógio e o material me parece ser de ótima qualidade.
erg tevreden en snel geleverd....
wow
good product
Wow what a beautiful watch I love it ,Thanks
Very beautiful watch
looking forward to ordering from here again. loved the quality of
Is nothing what I ordered.
awesome , recdommend
Goods quality is good. The store is sociable.
Very nice watch. Very large though
Even if it's not the cheapest online, I recommend buying anyway. The quality is astonishing!
gave as a present to my colleague. instant happines!
Alles ok