SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast to arrive
Good morning, dopada mi. Pristigna without charge, Kato se zaredi Che go seeing.
It matches what the supplier offered, excellent packing, works at 100%. Excellent connectivity, very acceptable speaker call quality.
Спасибо большое за часы. Они супер!!!! Взяла себе и брату. Спасибо прадоцу и фотка ничего получилась
Часики хорошие всё работает. Доставка быстрая 18 дней. Продавца рекамендую. Всех благ!
Excellent, smart watch excellent,shipping 3 weeks excellent,battery excellent, recommend BUYER AND STORE
Received. everything looks good.and working. Thanks
The mount is broken. The lid does not hold. The strap also does not hold. I'm disappointed!!!
Excellent watches. I ordered second time 2 watches. One came bad doesn't work. I send a message to the lessor and they send the other one to me very quickly.. The Victor very responsible and very kind. Thank you very much, Victor. Highly recommended.
good better best thanks so much
Of the 15 I ordered 3 don't turn on
Arrived two months after the request country Algeria
The watch is normal on the flip as dz09 deeper did not test the charge keep the day of dials two unloaded in the photo shown. I recommend five stars to the store.
Excellent article, very beautiful presentation and in your box, it is very valuable.
A pair of spectacular watches! A thousand thanks to the store, I'm happy. I recommend
Is a great product and oh yes has respect for customer
Recieved
Соотвецтвует description, everything is cool. True, the box is crumpled, but the goods are intact. This is Russia post.
Watch Super like on this price
It looks like the description, touches to prove it, apparently the speaker doesn't work, however, I will run more tests. In a few days I will give more details!
Yes I received the order in real time
As they describe everything very well thank you I arrive in less than 1 month
Everything works there are no problems
Watch very beautiful, battery holder for one day only, besides all excellent
The order came quickly, for hours satisfied for thousands of rubles excellent watches, I recommend.
Very good timely and well packed. I will see if that works
Very nice and well made and functional for the price I am very happy
Yet to be the background of your phone the same as picture, only Bluetooth connection has not seen seat Connect WiFi
Заказ пришел во время, пришло все точно что заказала, о самом товаре дополню отзыв чуть позже, продавца рекомендую
nice, just as described.
The store was honest with me, I apologize, it was not delivered to the requested address but in another relay point, besides the shipping time exceeded, I am in front of a very nice product... sorry and a thousand times Thank you, I highly recommend this seller
Zekarek Ladnie Sie presents all dziala. The downside is manual. Included is card Pamieci but where I wlozyc wouldn't zepsuc niewiadomo
I bought the other for friend Very cool watch You can by it call and receive calls For this price Super!!!!
Good but where do I put the memory card?