SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
relógio conforme descrição e muito lindo super recomendo, chegou antes do previsto
very nice watch
The watch strap came off, but I could install it again. Everything else is fine. It takes a long time for the package to arrive.
Not exactly as the photo and are not working applications.
The clock went very long. As an ordinary watch norms as smart is not very. Let's see how to break down
Arrival within Weekly packed מצויין watch top quality
The Watch arrived this morning in very good condition. She's beautiful. Especially she adorable because she does not care. It works with a 3volt battery. That's the advantage and I think it's waterproof. A waterproof watch is worth it, and lasts a long time. Really. She's beautiful. She connects. I don't care about the rest.
ok
Very beautiful and good quality
Good Job and on time
thank you
Love the product. Good quality and shipped very fast thank you!!!
probably one of the best deals i made. thanks to the store!
I am satisfied, good product
Fast shipping! The clock is metal, heavy. Instruction in English, it's good that the child knows it well)
obrigado pelo lokmat, o relógio é muito lindo. Ainda não sei direito como usá-lo, já baixei o EPP, mas quero um tempo pra eu descobrir o funcionamento e daí explorar. Mas o que me impressionou foi a rapidez do vendedor na entrega, parabéns!!
met all my expectations. looks great!
Very happy with the ! Also very fast shipping!!
I absolutely recommend this store and will order again! Good day!
The clock came quickly, instructions for Russian no Turned on 10 minutes after unpacking The clock has not yet configured, while I deal with functions
Good.
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
delivery time still count fast not even a month I had received my order...thank you... very beautiful smart watch
Relógio top
I am happy, came quick and is what u expected
I'm absolutely in love! Thank you!
Часы работают. Но не тестировал Смарт часть. Отличное качество
is of the best deals I made recently. Thanks to the store!
Same as the picture, good quality, right size and very fast shipping
All good.
пришло за месяц, о том, что товар прибыл в офис доставки уведомления не было. товаром доволен, но долго не мог включить часы и разобраться мало функций у часов, экран не сенсорный, управляется кнопками Ито там нечего делать, настраиваются лишь при подключении к телефону.