SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very fast, in great condition, with all items ad. Great quality product.
Already bought 4x store, super indicate .... Arrived in 13 days product
Arrived fast, 16 days calendar. All perfect. Thank you
Top top top top
Very good arrived all OK
Apparently perfect and unique. Am already using. Arrived on time.
Super. Delivery is not shvidka. Налаштувалося OK.
Excellent. Arrival time Recommend
Ordered by chance cn version, updated all is russified. I'm happy. I recommend. the box is a little crumpled.
To date, am loving.
Show ball. For those who want to modernity and stay, recommend.
All OK
Arrived fast, top product, reliable, congratulations
Super fast free shipping. It took only 2 weeks since I placed the order until it arrived at my house.
Arrived in perfect condition, excellent and unique, only the film that is ruuuuimmm hell, plastic PEBA.
Really is original, arrived in 14 days, considering year and hence is a great time. Am 100% satisfied!
Perfect! The product was delivered perfectly matches that was in description. All right! I am happy with the purchased product.
The product has high quality, as is already known. The store is very efficient in shipping. Product well protected, arrived intact and very fast. Recommend to everyone.
Packing is bad, almost everything comes crumpled
Packing No, almost everything comes crumpled
Pack came after 2 weeks. All like please
Product received in perfect condition, not needed to communicate with the store and not taxed by the Customs. Chinese version already has Update to the Portuguese (Portugal).
Thats awesome band, every thing is working. I love it.
Original product, packaging through mixed but all Working properly. Arrived very fast within 10 days.
TD came out like it took about 15 days here to Sao Paulo gave more TD, N Q Portuguese only Spanish and English over to peaceful use
Arrived very fast, well packed, perfect
Great
I was shocked that the product took just 1 week to get here in Brazil! I am very satisfied with the store and product. Excellent quality. Xiaomi giving a bath with great products!
Excellent! The same picture. Arrived as the order! Thank you!!
Super fast, loved! Perfect product, very happy!! The film is bad quality, is already out after a day of applied!
Product arrived in 12 days for Manhuacu mg, fast delivery and the product is original. Untaxed
New product, in perfect condition come in original package in perfect condition, delivery very fast (9 days), very satisfied
Selling good shipping fast and delivery.
Very good, excellent store sent, received in 13 days calendar without taxation in Brazil
Excellent bracelet