SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, equal to description, arrived in 30 days.
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
a decent quality for the price
Watch class! Look at 3000r))) stopwatch, alarm clock, date, backlight, luminous hands in the dark
The watch came but the second hand went and then rose and everything Ales is shorter than the total Red price of 300 rubles if all narmul
Best watches on the market
A super watch very wertig processed and shipped quickly 17 days! Looks class.
it's not a challenge anymore to think where can i buy . this store has everything i need
Thank you everything works fine...
perfeito. Muito lindo ❤❤
The shipment was received in a timely manner and the product is wonderful and beautiful..fact I was pleased to deal with this store .. Accept my regards
Norms
I already bought it happens it is super pretty and solid I recommend to everyone
jak za 40zl to daje radę. polecam
good product.
Arrived للجزائر
Super fast delivery good product
Watch very beautiful and sturdy recommend and arrived very fast in 26 consecutive days in are Luis Ma
fully consistent with description watches recommended
EVERITHING IS OK!! THANK YOU SELLER!!
Watch is very cool, everything fine, works, it`s the same like on the descryption. Fast delivery. I'm very satisfied Szybka dostawa, zegarek zgodny z opisem, dobrze wygląda, działa bez problemu.
Normalniye Casi. Tolko nemnoscka bolsiye. CCET Toje normalniy. Budilniki rabotayut xoroso. Sekundomer Toje N orm. Tolko koqda odejdu odivayu Ili snimayu kajdiy once doljen snyat CASI))). V obsem narmalyok, mojno kupit. And Esso sovetuyu for Letniy season. Ctob kajdiy once ne prishlos.
alright
The watch is top recommend, the store provides a good understanding
Superb !
That's such a good price for ! can't wait for my delivery to arrive
deserves 5 stars!
EVERITHING IS OK ‼️ THANK YOU SELLER. RECOMAND ‼️‼️ This store is the king of Aliexpress platform‼️
The clock is nice but the product has arrived problematic. Sounds coming through. I opened the dispute and got partial payment for the repair fee. Do not trust the store. Ask him to check his watch before he gets the product.
As expected
Hi ... I wanted to thank and praise the watch and also the store, very efficient in shipping and the watch of excellent quality. Recommended!
Very top this watch… But give 4 stars just because the luminous be weak… But I recommend…
Пришли часы быстро, стрелки идут, но вот электронные показатели не работают. Возможно села батарейка, попробую вставить новую, посмотрим.
It doesn't bring instructive in Spanish, I haven't been able to change the date or day clock
Like watch very beautiful just need to test if it is proof d'água can order that arrive I live the Amazons us.
Very good to Ecuador
it is different own shopping
Good price ratio
Little Big but good
That's the best offer in this category! awesome
Fast Delivery
Watch class
Nice watch, well presented!
It looks great, works perfect, keeps the time and it's waterproof. Great.
Looks nice
Ecellent clock. Execellent store. It only takes 15 days to get to Mexico. It is already the second time I ask and I will certainly lose on the third occasion
product is good but i think dail is big than my hand. otherwise everything is oky. i got my watch in proper time. Thank u store for gd product.
The analog clock does not work and the digital clock can hardly be seen. Looks to Me like the clock was sent without a stack. I was expecting something else right now. I'm disappointed with this product.
EVERITHING IS OK !!! THANK YOU!!
Thanks for the free shipping! Overall quality of is also nice