SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great watch! Just got it in the mail, everything came in great condition. Sent quickly, delivery to Perm took a month. Turned on immediately, now you need to customize and enjoy using! Thank you! The review will try to supplement, the code will begin to use.
Great, thank you very much to the store! Watches of excellent quality, come to nothing! Seller advise! Thank you!!!!
Son is very satisfied. Fast delivery. Well packed product. Watch very fast has combined with the phone. Pressure measurement is very good. Cool toy :) Nice, neat. Waterproof checked under spout and running.
Все супер! Заказ пришел целый, достаточно быстро. Спасибо продавцу! Продавца однозначно рекомендую!
Thank you very much
It came very quickly. Everything works like in the description. Recommend. Buy boldly.
The clock is good but the delivery wants to be the best in 4 weeks came.
I arrive sooner than expected and I'm using it.
Great Thank you very much
I was hoping it was a little smaller, the size is too big for my hand.
Food watch
Got there quickly. I bought the first and for my wife. The product image on the store's page is more beautiful than the living ones. Functionality corresponds to the description. Downloaded app, synchronized immediately. The app is clear. Pay attention to the permissions provided by the application (there are extra for me). The measurements are slow, the indicators are like the right ones (although the blood oxygen in my whole family is 98%, with my indicators, there are 3-4 units in the direction of increase). Did not find the rusification of the display of the bracelet itself (although the day of the week is clear in English). Steps consider one of his clear algorithm. In short, a toy with not exactly accurate measurements of the body...
The order came in two months, installed the application in the phone, now I'm waiting for when to charge, so beautiful, neat
ok
I arrive super fast and at the moment you have everything you mention.
Very good. Recommended 100X100
The jyoupro app downloaded in advance while waiting for delivery, so the combination happened quickly. The watch needs to be charged because they come discharged. You can understand without instructions. Management like everybody else. Flip the screen-quick touch, open the menu-long. Tried to start an alarm, who sleeps tightly can not hear. Charging watch keep long.
Product as described. I am happy with the watch.
Clock tracker is cool, very satisfied, all functions work as described. Pressure measures, pulse and oxination too. Synchronization is fast. The screen clarity is excellent. Satisfied with the purchase for all 100%. Delivered from China to kalugu in 10 days, picked up by mail. Take it will not regret.
Bought only for tracking calls, but calls just do not drop off! In general, I have nothing tracked, no pulse, no pressure, no oxygen saturation, only steps and those are not true. Apparently it was necessary to buy a company with instructions in Russian language!
Tested already and meets what you promise. Good shopping!
I bought it for swimming, but it gets crazy inside the water, doesn't count the continuous exercise time, you put it in separate intervals, it doesn't come with instructions. It's nice and still working. I have to learn to use it.
Very good watch, my wife loved it, I'll buy one for myself too haha it takes a little longer than agreed by the transport company, it's not the store's fault, anyway, very good at buying!
Super fast, store umnichka
Well remains tested. Thank you
Everything has come. For its price, the goods are not bad
Заказывала красные часы,а пришли цвет прокисшей малины
Excellent from
Well packed
Great fitness bracelet
The order came quickly and in a neat package, I advise the store of a smart watch Super!!!. Steps,. Pulse, pressure, oxygen level, percentage of fatigue and of course sleep. Works through jyoupro app.
Fast delivery, everything works well.
Received Today steps, pulse, pressure, oxygen level shows, measurement makes seconds 15. Let's look at further behavior.
Все что нужно показывает.. Синхронизация с программой JYouPro . На счёт точности шагомера - не ясно как считает., но остальные показатели приблизительно правильные. Разобралась с часами методом тыка и отзывам . Телефон Nokia6 , соединилось сразу же через блютуз после зарядки часов и перезагрузки телефона.
All good, can but difficult with smartphone connect
Quick arrival for how the thing is in 20 days shipping to Canary Islands. Everything lollegated well packed and no harm now to prove it to be day by day. To give my full opinion of the bracelet.
Watch very nice, neat. Przesylka for Polish szła just over 3 weeks. All very well packed, no damage. Watch należało first charge. Installation application without problems. Little however time me took understanding its action. Of course Apka in Polish. Thank you and recommend. This is my first this type of watch.. I am glad (measurements pressure, heart rate, oxygen saturation and pozostale functions work without reservations.
On top fast delivery
Compared the pressure, on the medical tonometer and on the clock, the clock lies. And I basically bought a clock for this reason, I'm 64 years old. And such disappointment.
Fast Easy Processing, Thank You
Got there quickly. I haven't set it up yet. Instruction in Chinese and English. at Russian No.
I love it! Recommended
Excellent product, very cute, well endowed features, comfortable, elegant, comfortable, excellent brand, very complete, I 'd buy it again once more.
Ordered on April 18, 2020, came to the Mail exactly a month later on May 18, was on departure, so took 20 May. Charging on the clock is not, absolutely discharged, I think so, because they are not turned on yet, but charging goes. With the view of watches quality, functional study on the go. Instruction in English and Chinese, the font is small, the picture is too, so study on natiya will not work, you need to search the Internet translation instructions or try to translate this. Later after operation I will add a review.
Visually, all decent! delivery is super.
Everything super good so far I haven't used it yet I barely used it I'll leave my comment but everything is perfect
Viskas veikia, super :)
nice watch, good quality plastic
I got it quickly, while everything was set up, connected, charged. Came discharged. The box is whole, not crumpled. I tried on my hand-while everything works. Thank you.
Delighted with the benefits and service you offer me, thank you