SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Once again ordered this product. The quality of the package is satisfied, the goods came not damaged, only the battery sewed. The store is adequate, it is in contact. Seller recommend.
The order came fast, the track was tracked. The bracelet looks very good. Came with the rest of the charge 20%, I will check how many days is enough after full charge. Thank the store!
el reloj está bien,hace cosas, pero no te puedes ni lavar las manos sin tener cuidado porque le entra agua. En el anuncio pone que es hasta 20 metros sumergible, recomiendo no mojar y al vendedor que cambie el anuncio, yo opte por este creyendo que era mejor que otros de 4€
It arrived okay, it works well, so far there has been no problem with it. The Battery lasts for almost 5 days with continuous connection and continuous measurement. Seller communication is also first class. Thanks!
It's super ! I really like it. Thank you!
no doubts, a great
Ordered 07.07. Got 10.08. In Latvia. the bracelet is excellent set easily. Even the pressure measures correctly. Checked with the device. Packed in a box and then in a navel. Came in perfect condition, you can safely take for a gift. To the store Thank you very much 5 +
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
It's just like the picture. Very good. And it works perfectly. It's the second I buy the other one fell into the water and stopped working after 1 year
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
good stuff, really happy with it
Product exactly as described! Thank you very much!
JUST PERFECT!!! Thanks!!
looks exactly like the pic, no worries!
Perfect, thank you very much
It looks amazing! Thanks :-)
Cool Watch
received item as advertised. delivery acceptable about a month. thanks u store.
Very very fast shipping!))
Highly recommend this ! + reliable store!!
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
Looks great quality. The appearance is pleased with all 100. After use I will write an additional review.
Received rather quickly. Great quality!
Everything is fine, advise this to everybody
Good quality! Looks exactly as on pictures!
Good hours, work great!
My wife loves it! Thank you so much.
New is amazing! I'm so glad I managed to get it one of the first
I like it, is it working.
Great. Exact. Thank you. Extra fast delivery.
wonderful deal
Everything is ok, thanks for
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
The goods came quickly. Everything works.
Because of the coronavirus, the parcel went long, but the store was in touch, was polite and attentive. As soon as the border opened, the bracelet came. Thank you seller!
I am very happy with the store. My was delivered before the date. Good deal!
dont get the item