SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very top, delivers what .... like more.
A smartwatch Great amount charged. With many functions and a practical system. Can buy without fear!
Perfect. Super recommend.
Arrived as everything in order the watch is top of galaxies
Recommend!!! Excellent Product very fast and attentive.
Arrived ahead of time and is better than you thought
Excellent, unbeatable battery life and that's for a teenager. 5 stars
Excellent everything! The product is great for the price and the whole service was super fast! Very happy ✨
Quality Watch, recommend buying this store. Arrived fast also!
Packed well, did not communicate with the store, now I deal with the goods, thanks for the delivery.
Very good, just as was Ana description. Arrived fast, well packed
Arrived very fast, thanks for attention. Researched before buying.
The store quickly sent the goods. All functions of the watch correspond to the description. Fast shipping. I recommend the goods and the seller.
Had already bought this watch in version black color to me, and am simply loving, battery surprised and lasted almost 3 weeks for me, my like so I'm buying this version pink to it.
All right.
Very good
Product working well, very good workmanship tanho medium arm, will Test now working on the day Not needed talk with store
Yeah I kiff too much watch
The product arrived after almost 5 months. Because of the mail. The design is very nice and looks good quality. It comes with some load, to prove it lights and lights and loads. I'm gonna try a week to see how it works.
Very good, arrived very quickly and early. Came right and well packed. Super recommend.
Watch seems good for the price. Took about 3 weeks to arrive in Portugal. Cool design and easy to connect. Lets see how the batery works.
Everything works, tracked. Weather at me personally does not load. On the rest of the complaints there is no, for their money just fire. Charging magnetic, does not hold very tightly. Sleep and steps consider normal, pulse and pressure is also accurate enough. And the store and the watch advise)
Connected, configured. Work. On the hand look stylish!
ואווו! I don't have words! It's very fast and packaged perfectly! Inside packing watch, instructions and charger. Very beautiful comfortable to use app good thank you very much very much!!!!
Arrived early, came as requested. Recommend!
Fast shipping. Watch-Super. I recommend to buy. Thank you.
Really liked, thought it was a bit bigger, and had some more functions, still is great for the price. Delivery speed was very fast.
Good quality
The store posted the request fast and arrived in 20 days gone, I am satisfied with the product, recommend the seller.
The quality is not bad, but on the interface it seems that P8 was a little better (maybe something that is not familiar) and so for your money is normal
Delivery 14 days. All as in the description. Good watch.
Until then satisfied with the product, delivers what it promises. Regarding notifications they appear forms well Limited, as messages, but meets me anyway. Arrived in 23 days!
Product came super fast, well packaged, no apparent problem. Still not test, am charging and after set up and use, let more reviews. But so far, I am very happy with the product, delivery time and quality. Indicate sure the store. Thank you very much!
Arrived with less than 30 days as advertised. Well packed. Very beautiful and with many functions and a practical system. Can buy without fear. Not taxed.
Arrived early and in excellent condition. Simple but delivers what it promises.
Good quality product. Well built. Good brightness and screen, vibration. It comes with few watchfaces but allows you put any picture as wallpaper. Notifications on screen are not whole. It just shows three lines of content. Took a picture for you to see how that is a notification. Is enough to know about what it comes the message. Not a great watch what is perfect for those with thin wrists.
Software is insufficient. But it will handle according to the price. Turkish menu bad
It's a nice smart watch but I just found out it's not compatible with my joyrun or Huawei phone. It only can be used as a steps counter, heart rate etc. Kind of disappointed about it.
Good watch. Box came crumpled
Great product
Amazing product arrived in Brazil with 3 days of 15 calendar days was already home… Product beautiful and well finished and my wife loved too
The watch is good, stylish. But no notifications come from the telegram, and the app is Russian very crivo translated.
Product more than perfect, the sensor does not play random numbers.
Great quality product
Good quality was what I expected Thanks
moyen...
Arrived working perfectly!!! Is meeting my needs
Received the watch very quickly. I will have to program it and let you know how it works.
Great quality, excellent value for money. For a input smartchwatch exceeded my expectations.
The order received quickly, ordered 18/09/20 in the morning 01/10/20 received to Lipetsk! While everything is satisfied, later I'll add...