SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very top, delivers what .... like more.
A smartwatch Great amount charged. With many functions and a practical system. Can buy without fear!
Perfect. Super recommend.
Arrived as everything in order the watch is top of galaxies
Recommend!!! Excellent Product very fast and attentive.
Arrived ahead of time and is better than you thought
Excellent, unbeatable battery life and that's for a teenager. 5 stars
Excellent everything! The product is great for the price and the whole service was super fast! Very happy ✨
Quality Watch, recommend buying this store. Arrived fast also!
Packed well, did not communicate with the store, now I deal with the goods, thanks for the delivery.
Very good, just as was Ana description. Arrived fast, well packed
Arrived very fast, thanks for attention. Researched before buying.
The store quickly sent the goods. All functions of the watch correspond to the description. Fast shipping. I recommend the goods and the seller.
Had already bought this watch in version black color to me, and am simply loving, battery surprised and lasted almost 3 weeks for me, my like so I'm buying this version pink to it.
All right.
Very good
Product working well, very good workmanship tanho medium arm, will Test now working on the day Not needed talk with store
ok
sensacional! super recomendo! Até a embalagem veio perfeita! primeira vez que compro no Aliexpress e curti MUITO. O produto, de total excelência. Gratidão! ♥️
Beautiful watch I loved
Arrived early and in excellent condition. Simple but delivers what it promises.
Good quality product. Well built. Good brightness and screen, vibration. It comes with few watchfaces but allows you put any picture as wallpaper. Notifications on screen are not whole. It just shows three lines of content. Took a picture for you to see how that is a notification. Is enough to know about what it comes the message. Not a great watch what is perfect for those with thin wrists.
Software is insufficient. But it will handle according to the price. Turkish menu bad
It's a nice smart watch but I just found out it's not compatible with my joyrun or Huawei phone. It only can be used as a steps counter, heart rate etc. Kind of disappointed about it.
Good watch. Box came crumpled