SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US. Tou super happy with this watch. Will buy others for my family.
Undoubtedly one of the best ever bought. Recommend
Product as described, amazing workmanship, affordable.
Excellent Product well packed, in original box with all the accessories, not tariffed and took 24 days to arrive
The watch is very good. Good quality, finish and the app it is cool and simple, and with many watchfaces, including whether customization.
The product is wonderful, beautiful excellent, took 1 month to arrive in Brazil, and 15 days to arrive in my city (home) recommend 100%, will buy another, store shipping Super. Fast.
Watch Topp meets TD description, delivery super fast, early… Congratulations
Watch beautiful and very good. Worth buying. So come missing pin bracelet Gray.
All right with the delivery, came all confirm the description. Because the pandemia package took a little more than my other shop in AliExpress but arrived with 46 days. The P8 is very beautiful, put a picture comparing with the uWatch 2.
Product arrived in 2 months, Brazil-Belem Box came well packed, only remark and the charging smartwatch and complex, but taking this detail, recommend
This smart is crazy thing in cost-benefit. Very good!! Arrived well packed and in perfect condition!
So far right, great watch, very beautiful and arrived before 30 days
Like, the order was fast, arrived on time and is lindooooooooooo❤
Watch top. Arrived ahead of time. Am Three Hearts mg.
Loved the product arrived here in Brazil on time. Product like the pictures!! Selling great. Super recommend.
The watch is very good can buy without fear!
Best watch!!
As always the colmi not disappoint me
Show ball
Great and beautiful watch, loved!
So-so. Rather more a toy than a smart watch.
Very top watch and very fast delivery, recommend the store.
good
The product arrived 10 days ahead of schedule. As described and well packed. I am very satisfied with the purchase. Screening is not very accurate.
Super I liked it very much