SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The package came in a month. The packaging is good, nothing hurt. The watch is beautiful. It works. Thank you very much. Recommend
super
I recommend good quality product
After making the purchase, the store sent the hours in 2 days. Maybe because for the weekend the order fell down. To the Rostov region reached, less than a month. After the connection, there were trabs with the formation of an APN access point. But I asked, the seller has a team to create, access points. And after half an hour, the Internet was suppressed for hours. The screen is bright, the battery is weak of course, but not critical. I'm happy for hours.
Product same as the description, arrived before the deadline, well packed, recommend.
Fast shipping very good item
awesome for its price bracket
Good watches, simpotichnye, look stylish. The only problem we got is that on the SMS command PW, 123456, TS # comes the answer in which GPs no-GPS: No (0). Or can not connect-GPS: No (6) "Well, there are different numbers of satellites in brackets at different times. The store gave a link to different teams with Russian comments, but did not help that link. In smsk it's still like there is no connection on the satellites, but in fact the tracking works! So I do not shoot the stars. The function works well on the street, the error of 10 meters. about I understand where the child is. The room does not work by GPs, it is tracked by lbs posts. In general, I'm happy, the seller can see that I wanted to help, but I did not understand why it happened. The camera is not bad, the picture is clear, you can hear well, the call is loud. Before that, there were watches easier, the camera could not catch anything to photograph. It's okay. Thank you.
Will go
The clock is not exactly what was expected. First, it is not clear why a second camera is needed on the side surface of the clock. Secondly, there is no vibration on them. Thirdly, the saver does not change, no seals and other little animals. Charging ends very quickly, my daughter dropped them for a training day. During charging, they do not work. I regretted that I bought this watch, a complete disappointment.
Corresponds to the description externally. While in the work did not check. Came charged at 96%. On functions I will unsubscribe later. Delivered fast
Thank you for great and fast shipping! `ll order again from this store!
Low priced like this is the reason why I switched to online stores. Thanks!
One minus that the second camera that stands on the side it turns on only with hours why it is not clear, that is, it will take away where the child is not very clear, only from the camera's selfi can take a photo. At first there were problems on the Apple there was no video call, and some functions on Android. On the photo there is a difference between apples and Android. After active correspondence with the store, apparently something updated and all the functions appeared and those were not! App new second version setracker2. In general, it's normal.
At the top, good quality, better than 2G and more responsive too.
Excellent watches, look good, made soundly. Packing is metal that eliminates the possibility of damage to the watch.
Упаковано было не плохо. Отдельное спасибо продовцу за наклейки смайлика ребёнок очень доволен. Продовцу рекомендую.
The clock is like a clock. there is no Russian translation in the instruction.
доставка быстрая, часы супер.
Truly amazing quality of !
Все понравилось, хотя поначалу были вопросы. Главное, правильно настроить. Посылку ждали ровно 3 месяца!!! В остальном, все хорошо. спасибо.
super!!!!
Прислали не на мой адрес, пришлось оплачивать переадресацию.
The product has network problem, no pedometer operation and no press button. But the store is generally concerned and struggling for the solution. We made a deal with a partial refund. If the products are checked and sent better, there will be no problem.
Пришли быстро. Ребенку нравится. Где найти толь инструкцию для настройки?
Ürün geldi hemen şarja taktım güzel görünüyor.
GPs, as it seemed to me shows with a noticeable error, the clock is working, the camera is 3-, on the hand look good, in principle, tracking works.
Good hours, work, the game inside is useful to the account. If now I would buy such a thing, I would watch a model with a more convenient charging this charge as a clothespin and me it seems won't last long
At first glance, it is good, they do not look cheap. Still not included, on the hand of the child do not look cumbersome, neat. Delivery by mail of Russia in just two weeks, surprised) I will add a review, after setting up the watch.
Super, very nice item... Fast delivery.
The watch is super, functional at altitude. We need to send several SMS commands to make everything work, everything is on the Internet. Shorter topic. 1000 times better than shit hours for running money in MTS somewhere
The clock came quickly. Work. The child is happy. Thank you very much. The only thing we do not understand is how to turn on the pedometer?!
just perfect! I like it! Thanks!
The description is not exactly true. The clock does not work flashlight, pedometer, and notepad. In addition, connecting them to the program also requires skills. Of the pluses, the store quickly sent the order and a week later I received it.
the quality of is astounding
perfectly made, no reason to worry
Came quickly, turned on immediately, on the hand sit comfortably.
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
I highly recommend the urun very good quality and I enjoyed the application very well related turkce menu very nice and understood. Even if the use of the keyboard turkce would be remarkable, but this is not a flaw.
Work, the description correspond. Delivery is very fast. Less than a week.
Delivery is fast, the clock is engaged and ready for gift. Recommend.
As I can judge from my own experience, the best online are sold in this very store. Great!
Product is successful
I'm happy with the goods, I got what I expected. There was a problem with the SIM card, but after turning off the device and starting with the installed SIM card, everything worked fine. Recommend!
The clock came very quickly in 2 weeks. As a gift put stickers. The watch was well packed. Thank you.
Great watch for kids
Delivery to Ukraine 12 days to the new post office. The watch is good, everything works
Excellent watches, the store quickly sent, delivery 2 weeks, packed well.
The clock is generally good. But the touch screen of the first coming watch is broken. After I contacted the store, he asked me if I wanted a new watch or a refund. I wanted a new watch. Very interesting and beautifully aras arrived new hours completely free of charge without paying customs tax through shipping. It works fine, but the imei number isn't registered. I think imei will shut down in a few months. Imei registration fees, you know. If imei was registered, it would be perfect. Now my daughter will play for her toy intent. The best part of this exchange was the seller's communication and positive approach.
amazing quality of + fast delivery. my respect to the store