SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exact item, very fast shipping. Responsible store
Very nice watch that is my wife and connects very well with his smartphone under Android you just have to download the application H Brand and after it goes alone
Nice zegareczek, all works even heart rate monitor and blood pressure. Recommend
Very nice. Very quickly transport from Portugal
Do not correspond to the description. The picture is not full screen, only the square in the center. In the rest, everything is fine. The device was contacted quickly, the application is normal. You can customize the pictures of the clock. The bracelet is nadisous, I hope it does not fit. Look beautiful, came in 2 weeks. In general, I'm happy.
Satisfied. Picture screen smaller than in picture.
finally received it, not stores fault, nor mine its just down to delivery not coming through due to covid 19 problems.
Very fast shipping! I carry you now the 2ten day and am more than happy
Smart watchmaker is full-fledged and upped, but work with the situation. Can not yes direct settings on the Ekran, fitness and other without an application. Imam honor 5 hryvna Tya E Dosta by the kind of minus and E Malkit digitri. The watchmaker E with Golemi Digi and Tova E goals plus the SI go carrying on the special place. Thanks.
I just received my package. Very fast, very pretty, very well packaged, with a small keychain too cute as a gift. I'm very happy. I still have to see if it works properly. Thanks to the store.
It is not quite clear what is with the screen. I ordered with butterflies, and the display is different. Until I figured out how to change. Everything else suits. Thank you.
The order arrived in Slovenia in 3 weeks. The goods were very well packed and arrived without damage during transportation. Track tracked. All contents and functions fully correspond to the proposed information and photos of the store. The manufacturer, model, color are listed on the packaging box. Inside packing as described are the watch itself, charger, liner with brief instruction and QR code of the application for the phone and the instruction itself in several languages. The clock corresponds to the functions of the declared seller. With the correct settings, the clock is easily paired with the phone and perform the right tasks. The charger easily connects to the watch with built-in magnets and is well fixed. The charge is enough for 5-6 days with active use. I'm happy with the goods. I recommend the goods and the seller.
Very good watches
Exact to description, beautiful watch, I bought it for gift, so when I gave it away I'll know how it works