SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SmartWatchable (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is good in appearance. In Kostroma came in 8 days. Quality is good. With pradovets did not communicate much. I'll check the feedback.
Great service
The goods came quickly I'm happy, the clock is cool, there are small ones without seeding but not so important.
The app does not work
The goods arrived soon and I am very satisfied
The watch is very beautiful
Received today. But will still try. But is top
Excellent
Oboldennyh. Son in delight
Excellent watches, a cool store, reached the Moscow region for 2 weeks I'm happy, I'll order more from him.
Hi all! The goods came quickly and well packed, nothing was crumpled. Watch good I really liked, look nice on the hand, work also well I'm happy. Thank you to the store, all the Savet this product.
The order was tracked well, came for two Nedeli. Of the pluses: Light in use, look more expensive than its price, all the straps are very comfortable.
Good service
Reloj H30 es divertido y versatil, debido a su variedad de esferas y la posibilidad de cambiar las correas y pasar de un diseño desenfadado a un estilo clasico y elegante. Tienr funsiones como las deportiva donde podremos elegir monitorizar entre más de 18 actividades, el resumen de actividad diaria, el sueño, frecuencia cardíaca, oxígeno en sagre y la presion arterial, que dado el tipo de modelo no se aleja de algunos primeras marcas de SmartWatch en su comparativa y para tenerlo como referencia no esta mal. Pasando al siguiente menú esta la respiración (anti-estrés). Los mensajes, segun los programas que hayamos configurados como SMS, WhatsApp, Gmail etc. los cuales no podras responder como la gran mayoria de Watch. Contres de musica, el seguimiento del periodo, cronómetro, el tiempo. Despertador, control remoto de foto, buscador de movil, ajuste, información y apagado. Pulseras intercambiables de 22 mm. Su aplicacion la AdorHealth, es bastante apta y es muy intuitiva.
All ok
Товар пришёл быстро отслеживался. Продавец выслал быстро. Продавца советую.
Watch just super advise to buy. the store is sociable.
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Order came quickly! With the settings sorted out quickly... one minus do not synchronize the weather...
Perfect goods! Fast delivery! Welcome again!
In principle all right stop a great clock now check that seasi
Very good watches, for your money, all the functions declared are, I use 4 days, the battery has not yet charged, shows the rest of 40%, almost 2 months drove to Moscow!
All right. All right. According to description.
The watch is super. They work perfectly, they look super. App at Russian. The parcel to Izhevsk 8 days is a record on time. In general, I recommend.
Good and pleasant on tactile sensations hours. Great functionality. Shipping fast. Came fully charged. There were small difficulties with connecting to the phone, so I can not say anything about the work of the clock.
The parcel was almost a month. Until the end I did not understand. it's not bad at all. i'll add a review later.
Excelente producto, mejor de lo que esperaba
Everything works quickly
All working properly in the watch. Only not connects me with Huawei P30 pro. Can this wine applications.
I could not synchronize the weather, everything else works. The watches look very decent.
Ottimo prodotto
Very nice and works perfectly. According to the instructions for use, he wouldn't let me scan the QR code to lower the application, I contacted the store and he told me the application name and installed it and it works perfectly. I recommend this purchase
часы отличные, покупал дочери, думал будут большие, все отлично. экран яркий, отзывчивый, смотрятся хорошо.
I loved it came in time worth asking for this watch for man
Две недели до Москвы.
The watch is excellent, with a metal strap. Delivery fast-to Moscow time came ~ 10 days. Battery as received, not yet charged-48% was 23.07 and 26.07 left 30%. The truth is not really juzal. The notification text shows completely, which is very convenient! The application is convenient, I like more than Fundo. 5 built-in dials that easily change shift down/up and many more in the app. The pulse is measured quite precisely, the pressure should not be measured by them, so if you pamper and then пеоемерить with a normal tonometer! In general, I recommend!
very good！
Good relog I recommend and received it in 9 days
exelente
Très contente